I'm new with you and have had no SIM trouble for the last month but now it suddenly no longer works. I've turned off and on, removed SIM, restarted my phone and followed all instructions. Can you send me new SIM please?
Thanks
Userlevel 1
Anyone want to deal with this? I see ID mobile happily responding to be customer requests but not for existing customers. I'm happy to cancel my direct debit and move elsewhere as it's impossible to get hold of someone at this point in time... I'll give it until the morning.
Userlevel 8
+9
Anyone want to deal with this? I see ID mobile happily responding to be customer requests but not for existing customers. I'm happy to cancel my direct debit and move elsewhere as it's impossible to get hold of someone at this point in time... I'll give it until the morning.
The iD moderators only check-in once-a-day to read user posts in this forum, and often less frequently
For help in real-time, use the online live chat service at https://id-mobile.co.uk/contactus (scroll-down until you see “Our Help & Support services” - look for the “Chat to us” button).
Unfortunately, the iD agents only work until 8pm on weekdays (and 6pm at weekends).
Userlevel 7
+7
Hi
Welcome to the Community!
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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