My elderly Mum is in a care home and is too frail to use her phone anymore so I wish to cancel it. I have power of attorney and I have access to her portal but when I click on the link to ‘Switch or Cancel Now’ https://www.porting.idmobile.co.uk/AutoSwitchingCommunity this creates an error
The requested URL was rejected. Please consult with your administrator.
Your support ID is: 8457716974445013842
Anyone else had this issue. Live Chat is busy right now
+7
Hi
Glad to hear that this is resolved.
If you require further assistance in the future you can get back in touch via the Community.
Kash
Thank you that suggestion was helpful. I was able to access that page without an error using MS Edge rather than Chrome so I am able to cancel the plan.
Kind regards
Kate
+7
Hi
Welcome to the Community!
We are sorry to hear that you are having issues with disconnecting the account.
We have a team trained to give a high level of support to customers with vulnerability and/or accessibility needs. You can contact our dedicated Vulnerable Customer Team on 0800 049 2376.
From the error you are getting it may be worth trying on a different device or browser.
Kash
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