Question

Unknown Charges

  • 25 April 2023
  • 3 replies
  • 57 views
C
Rank

I have 2 different mobiles, with 2 different reference numbers for the direct debits. However, this month I have had a payment taken, with an unknown reference number of an account I have no knowledge of. I have cancelled the direct debit, in case any future payments are taken. This appears to me be a fraudulent payment. It would be helpful to speak to a human to clarify and resolve this asap.

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Church mobile 

 

Was the amount taken different? Was the date different to what you’d expect with your existing accounts?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

My apologies for the delay in responding, but I’ve been on holiday. In answer to your questions: Both the date, amount and reference are different. One account is for £4/month and the other is £7/ month, both these amounts were taken as expected in early April and May. However the unknown payment was for £39.99 taken mid month?

Tom
Rank
Userlevel 7
Badge +4

Hi @Church mobile 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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