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I've seen this before with another provider when the upgrade was part way through a month they only apply half the package as your only going to pay half of it. I don't know if that's the case for you but worth looking at your bill cycle and see what date it lands on.
Userlevel 7
+7
Hi
Welcome to the Community!
How will my current month's cost and allowances be worked out when I change plan?
Until your next bill is produced, your current month's plan cost and allowances are worked out as follows:
Plan cost - The pro-rated totals from your old and new plans. You pay your line rental in advance, so you'll get a credit in your next bill for the extra line rental you've paid.
Allowances - The total allowances from your old plan, plus the pro-rated total from your new plan.
The fact that we don't pro-rate your old allowances is good news, because it means there's a good chance you'll end up with a few extra allowances until your next billing period starts.
Kash
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