Question

wanted to change plan but plan not listed

  • 22 January 2024
  • 3 replies
  • 26 views

Userlevel 1

ID Mobile are offering an 50Gb plan for £8. I am on an 50Gb plan but I pay £10 per month. I would like to pay £8 instead of £10 but the app is not offering this as an option.

Is there a way I can change the plan on my existing number without the rigmorole of starting a new account just to get the lower price?


3 replies

Userlevel 8
Badge +9

If you’ve got a minimum term contract (e.g. 12-months) @Yeeha28, then you won’t be able to change or upgrade to a lower cost plan until the minimum term has expired. 

 

Userlevel 1

Mine is 1 month term, expired 6 months ago, I presume I can change to new plan anytime as I would like. 
Can I change the plan on my existing number without the rigmorole of starting a new account just to get the lower price?

Userlevel 7
Badge +7

Hi @Yeeha28,

Welcome to the Community!

You can upgrade or change your plan every 30 days on a monthly rolling contract.

If you wish to check your options please follow the plan change or upgrade steps via your account or the app.

 

Kash

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