What an awful company

  • 18 April 2024
  • 1 reply
  • 25 views

I'm on Pay as you go, every single time I've been on pay as you go with other providers, when I choose a SIM card online with a particular plan and the month ends and I put credit in my account, the plan gets taken out automatically. Not with ID mobile! You top up and they just use the credit without a plan! So that's £30 I've used for literally nothing! And I still have to top up again just to get the plan. I will never be using ID mobile ever again. What a god awful company.


1 reply

Userlevel 7
Badge +7

Hi @JosephK,

Welcome to the Community!

You can use your top-up to buy bundles.

Have you tried to purchase a bundle via your account or the iD Mobile app?

 

Kash

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Why iD Mobile?