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Why are you asking for credit card details

  • 26 August 2021
  • 6 replies
  • 982 views
Z
Rank
Userlevel 1

Hi, I almost purchased an upgrade but was asked for 1p and credit card details. I already have an account that is paid by direct debit, so why are you asking me for credit card details? Not bothered about the 1p but the more people who know my credit card details the more people there are that can have them hacked.

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Best answer by Will 26 August 2021, 19:30

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6 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Zebidee,

I think this is part of the iD credit check process, even if you have DD setup. 

If iD are compliant with PCI standards, then you shouldn’t be too worried about card details being hacked.

You could try their Live Chat service - https://www.idmobile.co.uk/live-chat - they should be able to confirm whether iD are complaint.

Good luck!

 

Siân
Rank
Userlevel 3
Badge +1

Hi @Zebidee thanks for getting in touch.

The 1p transaction is just for security reasons, nothing more. The 1p is refunded to you too.

 

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Z
Rank
Userlevel 1

Hi @Siân can you confirm that ID mobile do not retain my card details afterwards?

regards Derek

Will
Rank
Userlevel 6
Badge +8

Hi @Zebidee,

 

The card details are not retained.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Z
Rank
Userlevel 1

Thank you @Will, I will go ahead and make the purchase.

regards Derek

Ryan
Rank
Userlevel 6
Badge +10

Hi @Zebidee,

That’s great. Let us know if you need help with anything else!

Ryan

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