Apparently I have an account in default with ID Mobile but as far as I’m aware I’ve never had a SIM card or contract with you so I was hoping to find out some more information.
Apparently I owe you £15 from a SIM contract set up on 8th October 2019; which puts it on the date I went into a Vodafone shop to try and set up a new contract SIM. The staff member in store tried a couple of networks (including yours) to see who I was eligible to get a contract with but ultimately I chose a Vodafone SIM in the end.
The problem with this is I believe they started a contract with you at the same time but I didn’t know about it. I have never had or owned an ID Mobile SIM; I don’t remember ever setting up a contract or account with you (before today) and I’ve never received a bill from you either.
Icing on the cake is the Vodafone shop I think this happened in has now closed down; so I can’t even go into them after this lockdown to see if they can work out what has gone wrong.
The only reason I even know about this is because I’ve just done a credit check yesterday and it shows up there; telling me the account went into default 10 months ago!
This is negatively effecting my credit rating and I have no way to solve it. Ringing your support team doesn’t help as they ask for an account number or phone number for the SIM card I’m supposed to have; and the FAQs don’t help me either.
Can you please advise me on what my next steps are? I would like to solve this quickly and start repairing my credit rating now that I know this exists but I’m not sure what information I can give you.
Thanks for your time.