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ending my contract

  • 2 February 2021
  • 6 replies
  • 94 views
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I cancelled a direct debit after overpaying for long after the contract ended, I am now being chased for said direct debit by a collection agency

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Best answer by Michelle 3 February 2021, 12:11

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6 replies

Michelle
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Userlevel 5
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Hi @Wirralpete 

 

Cancelling your Direct Debit won’t cancel your plan. If you haven’t followed the correct cancellations process, your plan will remain active and you’ll continue to get billed by us, which you’ll still be liable to pay of course.

If you fail to pay, unfortunately, your plan will go into collection and it could impact your credit rating.

You can find out how to cancel your plan by clicking here.

If you do require further help, please let us know.

 

Thanks

 

Michelle 

 

 

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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I have tried cancelling before, as I do not know the number (its that old) I can't do it on the app, I can't talk to anyone on your site bar the chat bot who doesn't know what I am asking. 

 

 

Cancel it please 

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Thank you but I don't have an account because I don't know the number of the sim card I purchased 7 years ago

 

 

Regards

 

Pete 

Michelle
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Userlevel 5
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HI @Wirralpete 

 

I can see we have sent you a private message yesterday.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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DELETED by Admin

 

Best regards 

 

Pete

Will
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Userlevel 6
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Hi @Wirralpete,

 

Please never provide that type of information here, as it puts you at risk of identity fraud.

 

Please reply to the Private Message we’ve sent you and provide the information there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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