Question

Refund

  • 31 March 2021
  • 6 replies
  • 36 views
M
Userlevel 1

Hi there, looking for help on how to get a refund. 
On my account it says I had to pay manually so I did as my direct debit landed on a Sunday. I manually sent a payment of £58 and a couple of days later they took the payments themselves. Thanks 

6 replies

Emil
Rank
Userlevel 6
Badge +3

Hi Max, 

I have let our advisers know and they will get back to you. 

Thanks, 

Emil

iD Community Manager
M
Userlevel 1

Thank you so much

Ryan
Rank
Userlevel 6
Badge +10

Hi @Maxb.123,

I am sorry to hear about that! Unfortunately, making a manual payment close to the Direct Debit date will still cause the funds to be taken via Direct Debit on the next available working day. We will send you a PM now in order to have the extra payment refunded back to you. 🙂

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
M
Userlevel 1

Thanks so much mate

Ryan
Rank
Userlevel 6
Badge +10

It’s no problem Max. We’ll have this all sorted very soon for you.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Ryan
Rank
Userlevel 6
Badge +10

Hi @Maxb.123 

This is just a confirmation that the money is now on its way back to you.

Let us know if you need anything else!

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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