Hello.
Is it possible to cancel my sim only contract but keep my number active so I can still receive texts?
I am currently in Vietnam an with the current Corona outbreak have chosen to stay here for a few months.
I don't want to be paying for a plan I am not using but also need my number active to be we to receive texts for other services and accounts such as banking when they ask for a code to be sent to my phone.
Thank you
Hi
Welcome to the iD Community.
Please contact our Live Chat team who are able to assist with account related support.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.
Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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