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Cancel a disconnection and change to a different plan

  • 21 July 2020
  • 9 replies
  • 115 views
Z
Rank

Hi, I want to cancel a disconnection request and change my plan to £6 sim only plan.

Tried your call centre closed due to coronavirus. 

Regards M Zeeshan Alam

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Best answer by Mohammed 21 July 2020, 15:41

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9 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @zeeyshan,

 

I’ll get someone to PM you so we can get this cancelled and advise how your plan can be changed.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Z
Rank

It has not been actioned yet. Can you look into it?

Regards M Zeeshan Alam 

I'd mobile no  (removed to keep info secure)

Will
Rank
Userlevel 6
Badge +8

Hi @zeeyshan, are you advising you’ve not received a Private Message yet?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Z
Rank

Yes. 

Will
Rank
Userlevel 6
Badge +8

We’ll get that rectified right away for you sorry @zeeyshan.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Agie Madona Mccarthy
Rank

Hi, my contract finishes  July i Just want to cancel my contract.  Can you guys please call me.  Thanks 

Kevin
Rank
Userlevel 4
Badge +10

Hi @Agie Madona Mccarthy 

Would you be looking to simply cancel (lose the number)?

Or would you want to move the number elsewhere or change the account to a SIM-only one?

 

Let us know your desired outcome and we’ll help further as needed.

Joey111
Rank

Hello :) i would also like to cancel my disconnected and possibly schedule a plan a change, if that's even possible. Please also contact me

Will
Rank
Userlevel 6
Badge +8

Hi @Joey111,

 

We’ll send you a Private Message now.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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