I received a text yesterday advising me that my direct debit payment had been cancelled. The fact is that you were trying to take money from a direct debit that was used for the account that I did have with you, but then cancelled when I left. I have re-joined you and a new direct debit was set up and is still in existence. This could have been easily sorted out if it had been possible to speak to someone, which apparently isn’t an option - beginning to regret coming back to ID already with this rubbish Customer service.
Best answer by PCh155
The payments do seem to be back to normal now - the live chat wasn't working when I tried, which along with no option to telephone someone, and the implied threats of additional costs, caused my frustration.