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Ended with three upgrades due to ID site crashing

  • 10 October 2020
  • 1 reply
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I have tried to upgrade from monthly rolling contract to 12 months contract. However, the first time I tried to proceed with the upgrade once it got to the payment part, the site crashed. The second time I tried to upgrade once it got to the payment part, the site crashed again.The third time I tried the upgrade went through. However, now I received emails with different reference numbers which indicates that I have two upgrades and I also noticed three payments were taken from my bank account. Does that mean I have three upgrades and who to contact to cancel two of them? Thank you for your help

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Best answer by Ryan 13 October 2020, 13:39

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Ryan
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Hi @Adalia340,

We are sorry to hear about this issue! It is not possible to upgrade more than once but it sounds as though you may have ordered 2 or even 3 brand new contract plans. We will issue you with a PM now to offer further support with having those cancelled.

Ryan

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