Solved

failed SIM Swap after upgrade

  • 8 September 2020
  • 3 replies
  • 88 views
MartinLC
Rank

I received a new sim with my upgrade, inserted in new phone and tried to activate through the ID app.

received message on the app saying it is being processed then another saying completed.

there is still no service on the handset after restart etc.

 

can anyone help please?

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Best answer by MartinLC 10 September 2020, 19:16

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @MartinLC,

Have you checked both the old and the new SIM.

Are neither working now?

 

Can you try the new SIM in another device also?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
MartinLC
Rank

Managed to get on live chat with customer service advisor and all sorted now,

but thanks mate 👍

Will
Rank
Userlevel 6
Badge +8

Nice one @MartinLC,

 

Cheers for keeping us posted. Please do let us know if ever you need anything else.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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