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Higher bill after upgrade

  • 5 September 2020
  • 1 reply
  • 84 views
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hi

 

I've just upgraded and they just sent me a bill already same day and its for a lot more than the monthly fee agreed anybody know why.

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Best answer by Rory 6 September 2020, 13:42

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Rory
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Hi @Bev-ann, it could be a pro-rata adjusment, or it could be additional charges accrued last month. Your best bet is to contact our Live Chat team who’ll be able to shed some light.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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