I have been trying to cancel a SIM that has not been used for well over a year ( I stopped using it and no longer have it ) - I have been trying to call the customer support number to cancel this but the support desk is not currently in place due to covid . I cancelled my direct debit a few months back in frustration and now I am getting missed payments on my credit score . This situation is wholly unacceptable - ID can see that no calls or traffic have been made on the SIM for well over a year , but as I cannot call them to cancel I am in a very difficult position. I have looked for live chat but that seems to have disappeared also .
Userlevel 4
+10
Hi there
We’ve reached out via Private Message so that we can get the SIM you’re no longer in need of disconnected for you.
If you could respond there, we’ll get this resolved for you.
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