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I've changed my mind about an upgrade - Can I return?

  • 30 December 2019
  • 2 replies
  • 63 views

I have just upgraded but if im not 100% happy with my new phone can I exchange it ?

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Best answer by Mohammed 31 December 2019, 13:55

I have just upgraded but if im not 100% happy with my new phone can I exchange it ?

 

Hello @debbie1968,

 

We understand that you may not be happy with your purchase from time to time, so we do offer a change of mind policy if you’ve bought from us online or over the phone, just get in touch with us by emailing on communitysupport@idmobile.co.uk and we’ll be happy to look into this for you.

 

Mohammed

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Userlevel 8
Badge +6

Hey @debbie1968 

 

ID Mobile offers return window for all purchases. Rules and details of it depend which retailer you used to process your upgrade. 

Here you can find more info regarding your question. 

 

When you receive your phone and will have any questions or need help don't hesitate to post here and we will help you as much as we can.

 

Kind Regards

Gregor

 

 

Userlevel 6
Badge +6

I have just upgraded but if im not 100% happy with my new phone can I exchange it ?

 

Hello @debbie1968,

 

We understand that you may not be happy with your purchase from time to time, so we do offer a change of mind policy if you’ve bought from us online or over the phone, just get in touch with us by emailing on communitysupport@idmobile.co.uk and we’ll be happy to look into this for you.

 

Mohammed

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