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New Plan ordered accidentally thinking it was an upgrade. How can I return/cancel this?

  • 4 September 2020
  • 2 replies
  • 184 views
K
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Userlevel 1

I am an existing customer of ID Mobile. When looking for a better SIM ONLY plan, I found an ID mobile plan via uSwitch and signed in thinking it would Upgrade to the same number. It was in fact a new plan, not an upgrade, and was sent a new SIM.

I have now successfully upgraded via “My Account”. I would now like to confirm the new SIM card plan will not charge me until it is activated?

Otherwise I would like to return the SIM for the new plan and keep the current monthly SIM contract and number going so I don’t get charged twice.

The live chat button isn’t working, and the automated telephone service doesn’t seem to help.

Please could someone advise on next steps, and whether I need to physically return the sim card or can it be disposed of? Both plans are monthly.

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Best answer by Rory 5 September 2020, 11:47

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2 replies

K
Rank
Userlevel 1

Hi @Majones1746,

 

I’ll drop you a Private Message now to get this sorted for you.

 

Will

Hi Will, 

I have done this same mistake and have created a separate discussion for it. Could you help? 

 

Kish

Rory
Rank
Userlevel 5
Badge +6

Hi @Kishanck, I’ve merged your post above to this thread. The Live Chat team are operational and are helping customers every day. It may take a while for the option to appear, so please be patient and somebody will get round to you. You may wish to try a different device or browser if you’re still having difficulty.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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