I have no network as a new sim has been activated on my account. I changed the plan a few weeks ago so not sure why a new sim was activated 5 days ago.
New SIM activated without knowledge
Hi
When you upgrade or do a plan change, a new SIM is automatically sent out.
Do you still have the new SIM card?
You can simply activate your new SIM by :
- Log in to the iD Mobile App or My Account online
- Go to the ‘My services’ Page
- On the ‘Activate a replacement SIM’ tile, select ‘Activate my SIM’
- Enter your new SIM card details and re-enter you new SIM card details.
Your SIM card number is the 19-digit number printed on the SIM cardholder, under the bar code or on the back of the SIM card.
Let me know how you get on.
Thanks,
Pearl
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