Hi, I ordered an upgrade on my phone on Wednesday and have an order number but I haven't received a confirmation of its dispatch yet and it's been over 24 hours. It's also still showing upgrade deals on my iD mobile app, which makes me think the upgrade hasn't been processed. What should I do?
Sorry to hear this,
Have you tried contacting our Live Chat team?Â
You’ll need to be using a desktop or laptop, rather than a mobile device.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.Â
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Â
Thank you,
Rory
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