I have tried many times to speak to Customer Services directly for over two weeks on behalf of my elderly and recently widowed father, but to no avial - both the Contact Number just goes around in circles and ends up nowhere and Live Chat button never appears!
My elderly parents shared a mobile which my mother mainly used but she has recently died, although the monthly payment still comes out of their joint account. My father has taken over the phone and is trying to get up to speed, but cannot find the contract details to find out what term is remaining, what he is entitled to etc - or possibility of upgrading the phone.
His attempts to speak to anyone at ID Mobile directly have frustrated if not blocked at every turn, so he asked me for help - which I have also failed to do as there is no way to call someone directly, while Live Chat simply does not exist. My mother picked this company because it was recommended by Which, yet there is no direct contact for customer enquiries which is appalling - especially for older customers who are not as computer savvy as others.
I have therefore had to register just to be able to post this question, rather than telephone someone with my father beside me as I had planned. Please can someone contact me so we can organise the information my father needs emailed to him to review. I have seen similar postings on this site, so clearly the problem is not unusual and needs to be resolved asap!
