PAC Code transfer has not happened

  • 14 May 2020
  • 1 reply

I recently (12/05) tried to use a PAC code from EE to transfer my number from EE to iD. The first time I tried this I got a text message saying it had failed so I tried again. This time I did not receive a text so assumed it had all gone through correctly. The website says this should happen within 24 hours however it’s now 2 days later and my number still hasn’t been transferred across. Is there anywhere I can check the progress of this please? 

1 reply

Userlevel 4
Badge +2

Hi @Lloyd71,

Sorry to hear of the delay you’re having transferring your number to iD. 

The Live Chat team should be able to assist with this query.

The Live Chat team available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Hope you get up an running soon.

​Please let me know if you need any further assistance