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Plan change for pay monthly contracts

  • 4 August 2020
  • 1 reply
  • 123 views

Is it possible to change my sim only monthly plan costs, allowances and phone number without having to cancel my current contract?

 

 

Live Chat is down so can’t ask someone from the customer services team.

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Best answer by Ryan 5 August 2020, 14:38

Hi @nnamdio,

We do offer plan changes and a plan can be changed to a different tariff once every 30-days. This can be done from within your app/account if you can log in?

In regards to changing your number, there is a £25 charge for doing this for you unless you port in a number from another network using a PAC code, then there is no charge. If you need help with changing your number with the charge, let us know and we will process the request for you.

Ryan

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Hi @nnamdio,

We do offer plan changes and a plan can be changed to a different tariff once every 30-days. This can be done from within your app/account if you can log in?

In regards to changing your number, there is a £25 charge for doing this for you unless you port in a number from another network using a PAC code, then there is no charge. If you need help with changing your number with the charge, let us know and we will process the request for you.

Ryan

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