Purchasing new phone

  • 20 April 2020
  • 1 reply

I currently have a sim only with you but would like to move over to a handset and contract and keep the same number, how do I do this?

1 reply

Userlevel 8
Badge +9

Hey @Sharoncloak 


You can check if you are eligible for an upgrade in your iD Mobile App or Account. When you tap menu button on the left top corner head to My Account and find the link that says "Check if you can upgrade" and it will show you your available options. Usually Sim Only customers are eligible for an upgrade after 6 months. Here you can read more about upgrades.


Kind Regards