Question

Rolling monthly to 12 monthly

  • 23 February 2021
  • 3 replies
  • 10 views

There is no option for me to change from a rolling monthly to a 12 month contract.

 

How to do this?  No-one is answering live chat and im sat for 2 hours now.


3 replies

Userlevel 4
Badge +3

Hi @Mrdee0 

Have you tried logging into your iD app and doing a Plan change from there? 

-Mohsin

Yes as stated hense my question on this forum

Userlevel 7
Badge +9

Hi @Mrdee0,

So you currently have a SIM-only plan? If so, you should see all available offers through the app/account when viewing your upgrade options; you may need to choose to view SIM-only plans if that shows.

Feel free to send us screenshots of your app/account so we can see what is going wrong.

Ryan

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