Question

trying to upgrade but it says transaction failed

  • 23 September 2020
  • 1 reply
  • 26 views
S
Rank

I’ve tried twice already to upgrade my phone. I’ve put in the correct payment details and I have the funds but when I click continue it tells me the transaction has failed yet still charging me a transaction fee. 

1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Sofialobb,

Does the billing address that we have on file for you match the one that your bank has for you too? Sometimes a mismatch can cause the authorisation to fail.

Ryan

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