I went via Carphone warehouse to upgrade and request a replacement sim as lost original, but it looks like a new plan has been set up alongside the original and no replacement sim, can anyone help please as I can’t get an answer via email?
Many thanks
Louise
Best answer by Mohammed
View original
+10
Hello
Sorry to hear that.
You’ll need to return the new contract purchased by contacting Carphone Warehouse for a return.
Then log into your iD app/account and you can upgrade your existing contract to a new contract whilst keeping the number.
Mohammed
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