Question

upgrade order not received

Tom1906
Rank

I placed an upgrade order 5 days ago, recieved the confirmation but haven't heard anything about delivery.  How long should this take?

3 replies

A
Rank
Userlevel 3
Badge +5

Hi @Tom1906 

Have you received any tracking details for your order? 

Aklima

 

Please do not message me directly, as this is currently not being monitored.
Tom1906
Rank

Hi, no I've not received any tracking order, the email says it should come from DPD.  I thought I should have heard something by now. 

A
Rank
Userlevel 3
Badge +5

Hi @Tom1906 

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Aklima

Please do not message me directly, as this is currently not being monitored.

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