I’m eligible for an upgrade, I’m trying to get an iPhone 11, 24 month contract for £39 a month. I go through the mobile ID app and select the phone and go through the process of selecting a plan etc. It takes me to a screen which requests bank details, which I enter, and it takes 1p from my account. A pop up from my bank states the transaction is successful however I then get taken to a screen from ID mobile stating that the card transaction was unsuccessful and that an error has occurred so I'm unable to complete the upgrade. I’ve tried doing this again and again for roughly 2 weeks now but haven’t been able to resolve the situation.
I’ve also tried logging into my account through my laptop and through the mobile ID website but this hasn’t resolved the issue either.
I can’t phone because all call centers have shut down. Can anyone give advice re how to get around this situation?
Best answer by PavD
Sorry about the issue you’re having with upgrading
I have sent you a direct message with some further information.