Question

URGENT HELP NEEDED - NO SERVICE FOR 4 DAYS - NEED TO CANCEL CONTRACT


Hi, 

Can someone from ID Mobile contact me ASAP!! My contract ended in April and I have been trying to upgrade since then but the online system is not working and there is no one to contact!! I have now been without any phone service for 4 days and I am at my wits end trying to find a way to contact you. I will be cancelling my direct debit and looking for another provider unless I can get an answer ASAP. This is just ridiculous.

 

STOP HIDING BEHIND COVID EXCUSES, STEP UP and SERVE YOUR LOYAL CUSTOMERS. Every other business in the UK is managing to do this very simple task. 

 

If your customers cannot get in contact with you in any way then the business is not fit to be running - trading standards are apparently hearing from A LOT of ID mobile customers - please get this sorted now!!

 

Regards

S Bailey


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