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broken phone on contract, wanting a new phone with thesame number

  • 30 May 2024
  • 2 replies
  • 187 views

Hi ive broken my phone it has until beginning of december left on contract. I am happy to pay the fee to cancel the remainder of this contract.

is it possible for me to get a new contract or sim only deal on ID and keep the same number? If so how do i do this? Thanks

2 replies

Userlevel 8
Badge +10

To get a new phone and keep your number @Amy14, you would need to purchase an upgrade for your existing 24-month minimum term contract, once eligible to upgrade.

You’re only eligible to upgrade once you’re within the final 60-days of the minimum term though. 

Unfortunately, you can only pay the early termination fee by leaving iD Mobile for another provider, or cancelling your existing iD contract. 

 

Userlevel 8
Badge +6

Hi @Amy14 

 

Unfortunately we wouldn’t be able to move an upgrade date, your upgrade to a new device would be available 2 months before your 24 month device plan ends.

 

Tom

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