Hi everyone, I am Emmanuel Katto and I'm experiencing some issues with my data speeds on my iD Mobile plan. I've got the 'Unlimited Data' plan and I'm finding that my data speeds are consistently slow, especially when trying to stream videos or music. Has anyone else experienced similar issues? Are there any specific settings or troubleshooting steps that I can try to improve my data speeds?
Thanks in advance!
Emmanuel
+6
Hey there
We're very sorry to hear you're having issues with coverage.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.
Thanks,
Tyler
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