Hi, I am able to upgrade my plan but I have seen better new customer deals through uswitch. As an existing customer I would prefer to keep my account rather than take a new customer deal. Is there something you can do
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Hi
We’re aware that new connection deals can differ from upgrades. Upgrade tariffs can be based around a variety of factors including previous payment history, as well as the credit check ran at the point of the original sale.
However, if you wish to discuss your options further, it’s also worth contacting the sales team directly on 0207 1391 397 to see what they can offer.
-Lauren
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