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ID phone plan

  • 25 June 2024
  • 5 replies
  • 37 views

Hi,

 

My ID plan just changed to basic without any warning. i used to be on 18GB plus 50 GB but now i am only on 18 GB and do not have access to internet. 

is there a customer service number i can call, i tried chat line it is not working.

please advice. Thanks/

5 replies

andewhite
Rank
Userlevel 8
Badge +10

Unfortunately @majid herfeh, iD Mobile don’t have a telephone support helpline - all the iD help & support services are online.

When iD Live Chat doesn’t work, the following can help: 

  • Allow popup windows in your web browser.
  • Use a different web browser.
  • Use an incognito / inprivate window in your web browser.

Otherwise, send iD support a private message using Facebook Messenger. 

Forum member (non-iD)
Tom
Rank
Userlevel 8
Badge +6

Hi @majid herfeh 

 

It sounds like your previous upgrade/plan was an 18GB plan with a 50GB add on for your contracted period.

 

The add on would turn off after your contacted period has finished.

 

I’d recommend speaking to the sales team on 0207 1391 397 for upgrades.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
Rank
Userlevel 1

Hi Tom,

Yes, exactly. I called customer service and got it sorted. Thank you!

E
Rank
Userlevel 1

Glad to hear they could get you sorted @majid herfeh, thanks for the update!

 

Ed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
Rank
Userlevel 1

Thank you 

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