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I have an elderly friend who currently has an ID mobile account. She pays about £6 a month and has an ancient flip phone. She has just been told (with it being 3G) it will no longer be operational by the end of the year and she needs to change it. 
She has no broadband and no home phone. Also no knowledge of the internet, WiFi etc. Can anyone suggest a good phone and contract that will suit her needs. TIA

Maybe switch to giffgaff who provide a 2G network service for calls and texts, @Shazzab. 

Your elderly friend can then continue using their flip phone for several more years. 

Hey there @Shazzab, thank you for reaching out on behalf of your friend. 

 

If she requires further assistance regarding this, I’d recommend that she calls our vulnerable customers phone-line on 0800 049 2376.

 

https://www.idmobile.co.uk/legal/accessibility

 

They can advise what’s best for her from there.

 

Thank you,

Tyler

 

 

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