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Should change to 4G be automatic when upgrading

  • 21 May 2024
  • 6 replies
  • 60 views

I bought an upgrade from 3G to 4G but this does not register on my phone. Is there something else I should do?

6 replies

Geluk
Rank
Userlevel 5
Badge +5

There’s no such upgrade?

4G is standard offering.

Geluk
Neville Carrington
Rank
Userlevel 1

Thanks - my previous  contract was several years old and still shows on my phone settings as 2G/3G. I’ve just bought an upgrade but currently the settings on my phone still show as above. I’m now being charged for my upgrade but the settings haven’t changed on my phone yet. Maybe I’m being too impatient.

andewhite
Rank
Userlevel 8
Badge +10

Have you purchased a handset upgrade, @Neville Carrington? 

An iD SIM card will work with 3G, 4G and 5G, if the handset has these network capabilities, and signal reception is good enough.

2G has NEVER been available with iD Mobile.

 

Forum member (non-iD)
Tom
Rank
Userlevel 8
Badge +6

Hi @Neville Carrington 

 

Please could you let us know the device you’re using?

 

Tom

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Neville Carrington
Rank
Userlevel 1

Dealt with thank you.  I think my SIM card was at least 8 years old and on my Samsung 21 the network was shown as 2G/3G. This message is still on the screen but also VoLTE  calls SIM 1 new which I have checked is 4G so no problem. I just had to upgrade.

Kash
Rank
Userlevel 8
Badge +7

Hi @Neville Carrington,

Is this now resolved?

It sounds like a new SIM was needed to get this resolved.

If you still require further assistance, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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