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upgrade on my account

  • 6 January 2021
  • 1 reply
  • 55 views

I ordered a phone by upgrading. I received this on Monday but my account has not been updated and it only shows my old plan 

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Best answer by Mohammed 6 January 2021, 17:21

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Userlevel 7
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Hello @Natjeanne,

It sounds like you have ordered a new contract instead of upgrading your existing contract.

 

We’ll PM you so we can help get this returned and advised how to correctly upgrade.

 

Mohammed