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Morning all,

 

Upgrade time has come and i am content with the phone i already have, when i go to choose upgrades it only shows me phone upgrades, i cant find anything about upgrading to a sim only upgrade.

Thanks 

 

Perhaps try a plan change instead, or maybe call the iD sales team to discuss your upgrade options, @JeffB.

Contact sales on 020 7139 1397 between 9am - 6pm.

Thanks for the reply @andewhite checked on changing plan, and nothing much was there.

I will have to call the sales team.

Thanks 

Hi @JeffB,

Welcome to the Community!

I hope that you managed to get this resolved.

If you require further assistance, please get back to us.

 

Kash

I’m having the same problem: seems they want you to call to do sim only upgrade. But then end up in a queue or do live chat and have 189 minutes till you can talk to some one 

Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.

Hi @Lauren Kettlety,

Welcome to the Community!

Did you manage to get through to the team and get the issue resolved?

Unfortunately it can longer than usual during busy periods.

 

Kash

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