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Return faulty

  • 16 October 2020
  • 1 reply
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I have returned a faulty upgraded phone which was organised on line, following the instructions from the Chat team, it was a Samsung A51 which kept kept randomly updating the screen when not being touched. 

The phone was sent registered post and has been signed for. I enclosed a letter outlining the issues and asking for information about how replacement will be sent.

I have had no communication from ID, I have contacted the Chat team again who have raised a complaint but I still haven't heard anything. 

I am very frustrated that I am paying for a phone that I haven't got and have no idea when I will get it. 

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Best answer by Kevin 19 October 2020, 20:51

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Kevin
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We’re sorry to hear you’ve been left in the dark for any period of time there @Littleun54 

We’ll need to check in on your account to be able to provide any updates on something like this so we’ve sent a private message on here so that we can take further details from you to help further.

Simply click on your profile icon in the top right, then go to your private messages.

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