Hi,
I have returned my phone to carphone warehouse (within the 15 day returns period), and requested for my contract to be cancelled. I am still receiving paper bills from iD mobile for a phone and SIM card I don’t even have!
I can’t find how to access the live chat, and need this stopping urgently. Please advise.
Best answer by Will
View original
+10
Hi there
How long ago was it that you returned the phone you purchased to Carphone Warehouse?
If it’s only been a couple of days since then it might not be a cause for concern and any such post you’ve received might be dated or automated from before the contract was marked as returned/ cancelled.
Hi Kevin,
It has been a few weeks since I returned the phone to Carphone Warehouse, and the bill date is a few weeks after me returning the phone..
Thanks,
Kate
+8
Hi
Sounds to me like it’s automated, but we’d like to double check for you, just to be sure.
We’ll send you a private message now to take some details from you.
Will
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