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Data Roaming

  • 27 October 2022
  • 2 replies
  • 143 views
Adam Lee Turner
Rank

Saying I have 0 minutes 0 text and Data left whilst roaming. Eventhough I’ve not used any at all. Please can someone help, thank you

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Best answer by andewhite 27 October 2022, 22:00

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Adam Lee Turner, this needs someone at iD looking at your iD account - only trouble being live chat support closes at 8pm weekdays.

The chat agents will be back at 9am tomorrow.

You could send a message to the iD social media team by using facebook (using Messenger), or Twitter (by DM). This team should respond tomorrow morning.

Good luck @Adam Lee Turner. 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Adam Lee Turner  is this when logging into the iD app/account?

It may just be a glitch in the app/account showing the usage as 0.

Have you tried logging into the website assuming you logged into the app and vice versa?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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