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European ROAMING

  • 7 July 2023
  • 6 replies
  • 424 views
S4crn123
Rank
Userlevel 1

This is the 3rd time I have been abroad and after speaking with customer services who have assured me that I will have euro roaming, yet again I have been UNABLE To USE MY PHONE ABROAD. WHAT NUMBER DO I CALL FOR CUSTOMER SERVICES.

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Best answer by Kash 9 July 2023, 14:59

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6 replies

andewhite
Rank
Userlevel 8
Badge +9

…
WHAT NUMBER DO I CALL FOR CUSTOMER SERVICES.

Unfortunately @S4crn123, iD Mobile only provide online customer service via the iD live chat service, Facebook Messenger, and Twitter (by sending a DM).

The support teams work until 8pm weekdays (6pm at weekends).

 

Kash
Rank
Userlevel 7
Badge +7

Hi @S4crn123,

Welcome to the Community!

Please let us know if you still require assistance and we would be happy to help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S4crn123
Rank
Userlevel 1

Idmobile have never replied...I have used the chat bot which is a waste of time.

 

AS OF TODAY...ITS UNRESOLVED !!?

andewhite
Rank
Userlevel 8
Badge +9

Idmobile have never replied...I have used the chat bot which is a waste of time.

 

AS OF TODAY...ITS UNRESOLVED !!?

To avoid the waste-of-time chat-bot, just type “talk to a person” after connecting to live chat @S4crn123. 

The support teams work until 8pm on weekdays (6pm at weekends).

S4crn123
Rank
Userlevel 1

Thank you @andewhite 

 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @S4crn123,

Have you been able to get in touch with someone yet?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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