Hi all,
We’ve just moved all our family SIMS over to ID from Vodafone, partly due to free international roaming, we intend to travel quite a lot over the coming months.
More importantly our daughter is due to go on a “year abroad” to Spain (actually around 10 months) I have read the Fair Usage Policy and have highlighted the bit about “connections to the UK”. Specifically, how do we send evidence of this to ID after the initial 3 or 4 month period? My assumption would be that this would then cover-off the additional 6 months?
Fair usage policy
Our fair usage policy has been designed to prevent misuse of our inclusive EU roaming feature, such as someone permanently roaming and not living in the UK.
We understand that sometimes you'll want to roam for a few weeks at a time. That's absolutely fine. But if you roam more than you use your phone at home (we mean in the UK) over a 4-month period, we might think you’re permanently roaming. If so, we'll take the following action:
First of all, we'll send you a text reminding you of the fair usage policy. If you don't change your usage behaviour to comply with it, we'll also ask you to provide some sort of proof that you have strong ties to the UK, like a UK bill or bank statement.
If you don’t provide any proof of having strong ties to the UK, and you continue to roam in the EU more than you use your plan in the UK, we'll apply a surcharge to your EU roaming usage. When we do this we'll send you another text message - to make you're aware of the situation, and give you a second chance to stop roaming and avoid charges.
The surcharges that will be applied to your account if you exceed our fair usage limits are:
- 3.2p per minute
- 1p per text
- 0.25p per MB
