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I can't make international calls or texts though the service is switched on

  • 30 December 2020
  • 1 reply
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Why can't I phone or text to international number (Austria), please? The service is switched on and I have unlimited call allowance.

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Best answer by Mohammed 31 December 2020, 13:33

Hello @Alwayswright,

International calls are not included in your plan.

These are chargeable at the rates for the country you are calling.

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

For Austria it’s £0.1800 per minute for calls to Mobiles and £0.0700 per minute for calls to landlines.

Texts are £0.0600 per SMS and MMS messages are £0.3000 per MMS.

 

You’ll need to make sure your spend cap is raised to allow this as well as there’s no bar on international numbers in the iD app/account.

 

Mohammed

 

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Hello @Alwayswright,

International calls are not included in your plan.

These are chargeable at the rates for the country you are calling.

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

For Austria it’s £0.1800 per minute for calls to Mobiles and £0.0700 per minute for calls to landlines.

Texts are £0.0600 per SMS and MMS messages are £0.3000 per MMS.

 

You’ll need to make sure your spend cap is raised to allow this as well as there’s no bar on international numbers in the iD app/account.

 

Mohammed