Why can't I phone or text to international number (Austria), please? The service is switched on and I have unlimited call allowance.
Best answer by Mohammed
International calls are not included in your plan.
These are chargeable at the rates for the country you are calling.
For Austria it’s £0.1800 per minute for calls to Mobiles and £0.0700 per minute for calls to landlines.
Texts are £0.0600 per SMS and MMS messages are £0.3000 per MMS.
You’ll need to make sure your spend cap is raised to allow this as well as there’s no bar on international numbers in the iD app/account.