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International Mistake

  • 2 July 2024
  • 2 replies
  • 33 views

The other day I was sitting on the beach at Cley in North Norfolk and my phone gave me an alert saying I had left the EU and could be charged for roaming. Today I received my bill and I see I have been charged for International roaming even though I haven’t even left Norfolk this month. What is happening and what can I do about it?

2 replies

Userlevel 8
Badge +10

Sounds like your handset connected to a satellite based mobile network, operating on one of the ferries using the nearby shipping lanes. 

Just set your iD account bill cap to £0 to avoid any out-of-plan changes, @Kevin Bowers.

 

Userlevel 8
Badge +7

Hi @Kevin Bowers,

Welcome to the Community!

It looks like @andewhite has answered your query.

If you require further assistance, please let us know.

 

Kash

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