Hi, I’m in Slovenia at the moment. We have 3 bars of signal and 4G showing on the phone but can’t use anything. Same in my wife’s phone too. Any idea why nothing would work? We have been in 6 other countries on this trip with no problems whatsoever. Thanks
Best answer by Alastair Burt
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+7
Hi
Welcome to the Community!
Is roaming enabled on the handset and the iD Mobile account.
Please ensure that you are connected to one of the networks below:
Mobitel or Telemach Mobil, Širokopasovne komunikacije, d.o.o.
You’ll also need to update your APN settings which you can find HERE
Kash
Thanks Kash,
Roaming was on. Both of our phones stopped working at the same time. We had perfect service in the previous 6 countries in our tour. We had changed nothing. The signal was good and we had 4G. Nothing worked at all for 36 hours then all of a sudden both of our phones started to work again. No idea why. Been ok since and we have been through two more countries without a problem. It is now just one of life’s little mysteries!!
+9
Thanks Kash,
Roaming was on. Both of our phones stopped working at the same time. We had perfect service in the previous 6 countries in our tour. We had changed nothing. The signal was good and we had 4G. Nothing worked at all for 36 hours then all of a sudden both of our phones started to work again. No idea why. Been ok since and we have been through two more countries without a problem. It is now just one of life’s little mysteries!!
Perhaps
.
+10
Hey
There was an issue impacting roaming which later came to light as we received contact from customers in various roaming destinations.
This has now been resolved as you’ve outlined.
Mohammed
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