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Roaming in France

  • 13 June 2024
  • 6 replies
  • 207 views

I am in France and my phone won't connect to the mobile network. I have roaming set to on and APN settings seem to be correct. But can't make calls or connect to internet except via WiFi. Any suggestions please?

Hi @hayes.rj 

 

Sorry to hear this, have you tried manually connecting to our network partners there instead of automatic network selection?

 

Our network partners in France are Orange, Free Mobile, BYTEL and BOUYGTEL.

 

Tom

If you haven’t roamed before it’s possible roaming isn’t enabled on your account, have you logged in to check that? Otherwise you can ask an agent to check through support.

Ok  my deal is unlimited call text and internet 

does this apply to Fra

Ok my deal with idmobile is unlimited calls text and internet does this apply to France 

Ok my deal with idmobile is unlimited calls text and internet does this apply to France 

Yes @John Gareth Carlyon, France is one of the iD Mobile inclusive roaming destinations, where you can use your UK plan allowances.

Hi @John Gareth Carlyon 

 

Yes, you’ll be able to use your iD Mobile plan while in France and up to 30GB of your data allowance.

 

Tom

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