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roaming stopped working canary islands

  • 19 June 2024
  • 3 replies
  • 49 views

I’ve been here for 6 days and for no reason at 11pm, the 4g stopped working, nothing has been changed on account settings and just out of nowhere i’m not getting any internet. I’ve woke up the next day to hopefully internet back on but no. How can you claim roaming in these countries if it’s faulty. I still have 160gb left. 

3 replies

Christine Flintoft
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The same thing has just happened to me in Corfu.  Everything was ok but my phone ran out of charge and when I recharged it says No SIM. My husband’s phone is still ok

Tom
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Userlevel 8
Badge +6

Hi @bpats 

 

Are you sure you still have 160GB left?

 

I’d recommend using the fair usage page to see how much you’ll get.

 

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

 

Tom

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Tom
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Userlevel 8
Badge +6

Hi @Christine Flintoft 

 

I’m sorry to hear that, have you tried resetting network settings with the iD Mobile SIM card inside to see if this helps?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

You’ll be able to turn the SIM card off in the settings which then can result in the SIM being completely disabled, however the device being turned off shouldn’t do this.

 

Tom

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