I am in Corfu and my phone ran out of charge. When I recharged it says No SIM. Everything was working fine previously.Tried switching phone off and back on again but it doesn’t make any difference
sim stopped working abroad
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Have you tried getting help via the online Live Chat service - the iD advisors work until 8pm on weekdays.
How do I access that, have looked in the ID app but can’t find it
How do I access that, have looked in the ID app but can’t find it
Use a web browser and visit https://idmobile.co.uk/live-chat, or try sending iD a private message via Facebook Messenger.
The iD advisors work until 8pm on weekdays.
Hi
I’m sorry to hear that, have you tried resetting network settings with the iD Mobile SIM card inside to see if this helps?
For iPhone;
Settings > General > Transfer or Reset eDevice] > Reset > Reset Network Settings.
For most Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
For Samsung;
Settings > General management > Reset > Reset mobile network settings
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
You’ll be able to turn the SIM card off in the settings which then can result in the SIM being completely disabled, however the device being turned off shouldn’t do this.
Tom
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